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Important information - Please read it carefully before you place your reservation.

  • 24 hours notice is required for all online bookings.
  • Airport pick-ups for commercial flights include flight tracking, Meet & Greet service, 45 minutes waiting time after landing and £8.50 parking charges.
  • Please note: Private flights are not tracked and pick up time is not adjusted based on landing time. 30 mins complimentary waiting time is included starting from the scheduled pick-up time, thereafter waiting time charges will occur.
  • All other journeys, including one-way trips or going to the airport, include 15 minutes complimentary waiting time.
  • After the complimentary waiting time, waiting time charges will apply at 15 minutes increments based on hourly rate for each car type.
  • Online prices or bookings do not allow single or return trips from major events or concerts such as Ascot, Wimbledon, The O2 or Wembley. For such events, please call our office and discuss your requirements.
  • We will aim to guarantee the vehicle category chosen by you but not the make, colour or specs of the vehicle.
  • Any route diversions or stops on the way to your destination will be charged at cost.
  • One-way local journeys within central London (excluding airport transfers) are subject of 12 hours free cancellation or amendment policy.
  • Airport transfers and hourly hire services within London are subject to a strictly 24 hours free cancellation or amendment policy.
  • All bookings scheduled from or out of London are subject to strictly 48 hours cancellation or amendment policy.
  • All bookings scheduled between 22:00pm - 05:00am are subject to a 50% additional charge from online prices.
  • All journeys scheduled into or driving through the Congestion charge zone will incur a £15.00 charge.

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