FAQ’s

Have a question? We have the answer!

Yes. We are licenced by the public carriage office as a Private Hire operator by Transport for London. Our Operator number is 0086310102  – You can go to the Transport For London website and check our number. You can also do this with each driver that we use for bookings. As governed by Transport for London we have to be a licensed operator and that requires Public Liability insurance as well as individual passenger and car insurance for each vehicle we operate.

Yes. We are a UK VAT registered company under Registration No: 191600718

Every one of our cars is no more than 3 years old which means they each have been put through and meet the very latest vehicle industry safety standard requirements.  And because our cars are top-of-the-range, you can be sure you are travelling in one of the most safest cars on the road today

Yes. We only require 2 hours notice for bookings within London. Please note vehicle are subject to availability.

Yes. We operate 24 hours 7 days a week, all through the year.

Yes. The prices are fixed for pre booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.

You can pay online or by eInvoice via 3D secure payments. We accept all major debit and credit cards, however, there is a 2% surcharge for credit cards and Amex. Debit cards have no charge.

Unfortunately not. We require all bookings to be paid for in advance.

We will always track your flights and enter the terminal accordingly after the landing time. If your flight is delayed by 30-45mins, no charges will apply. If your flight is seriously delayed (i.e. over 1 hour or more) then waiting time charges will apply because the chauffeur is restricted to do another assignment nor would be cost-effective for the company to send another chauffeur for a later landing. If your flight is cancelled by the airline, full charges will apply.

Yes. Please tell us the ages of the children and we can provide one child seat free of charge. Additional child seats are charged £30 per a seat.

Absolutely! You will be sent the drivers details the evening before or 2hours prior schedule. Our chauffeurs will contact you upon arrival at the pick-up point.

Chauffeurs will truck all flights and will wait for you in the arrival hall (after baggage claim) with a name board.

No. We operate a strict no eating or smoking (including e-cigarettes)  policy in all our vehicles.

Yes. We ensure the highest standard of maintenance on every car inside and out. Our cars are valeted before each journey

Please call us 020 7117 2905 and our admin team will help you find your driver.

Yes. I Corporate Members will get 10% discount for every Journey, T & Cs apply. Find out more…

Our chauffeur base is in Mayfair W1K and we are the first and only chauffeur company in London that offers up to 5 miles radius free pick up from our base subject to your requirements.

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